Customer Services Advisor

Are you a graduate with a motivated and hardworking attitude? Join the Ultimate Products Graduate Development Programme this Summer and kickstart your career!

Ultimate Products are looking for talented and career-driven graduates to join our development programme as a Customer Services Advisor. We recognise that graduates fresh out of university have often developed a brilliant array of transferable skills but lack job-specific experience. That’s where we come in! The UP graduate programme combines on the job training with regular reviews, mentoring and development plans to give our grads the best possible first step on the career ladder. With the help of our employee mentoring programme, each of our graduates is given one-on-one support and guidance to help them reach their highest potential.

Key Responsibilities

As Graduate Customers Services Specialist you will ensure all inbound customer queries are handled promptly and effectively over the phone and via a live chat system. You will also help to manage replacement parts stock levels and identify patterns in product reviews, reporting back to key departments including QA, Merchandising and Buying. This role is suited to hard working candidates with a good ability to multitask.

• Handling customer enquiries and complaints via Live chat in a professional manner and escalating issues to a suitable resolution in line with Company procedures.
• Accurately logging faulty or returned goods within the relevant databases and identifying trends.
• Working with the wider Customer Services team to manage and maintain stock levels of spare parts.
• Ensuring replacement parts are sent to customers in a timely manner

The UP story

From a spark in Oldham to a global success. We’re the cogs in the retail machine, studying the latest trends, designing, manufacturing and distributing innovative, branded products at the best prices to a mass market. We’ve established strong working relationships with Internationally recognised retailers (including Tesco, Asda and Amazon), filling the shelves of the world’s favourite stores in 38 countries. Our purpose is to provide “beautiful products for every home.”

Our recognised brands (including Salter, Beldray and Russell Hobbs) have a reputation for high quality and on trend design, and they’re faithful household names – some that even your grandparents love.

Since 1997, we’ve grown into a public limited company with an annual turnover exceeding £100 million, allowing us to increase our brand awareness, transparency and company reputation. Our relationships with our shareholders, customers and the consumer are only getting stronger. We have strong corporate values, supporting local charities and initiatives, giving back to the community that helped build us, and we’re trusted to deliver unbeatable results every time.

What we look for

• Recent degree qualification at 2:1 or above – all specialisms considered
• At least 6 months work experience, ideally within an office-based environment
• Excellent organisational skills
• Ability to multitask
• Strong IT skills, particularly in Microsoft Excel
• Adaptable with a “do what it takes” attitude to completing tasks within set deadlines
• Assertive and confident with a passion to learn
• Local to Greater Manchester

What is in it for you?

We care about your progression:

• Structured training and personal development plan during your career with us
• Ongoing salary reviews as you take on more responsibility and progress your career
• Employee Save As You Earn share save scheme
• Optional salary sacrifice pension contribution of an additional 10% on top of your standard pension contribution

We invest in our people:

• New £2M state of the art office in Oldham
• 25 days holiday plus bank holidays after your first 12 months
• Access to wellbeing support, including 24-hour access to Employee Assistance Helpline
• Charity, Environmental and ESG committees, created to encourage positive change within the company and our wider community
• Every UP employee is authorised to complete a day of paid charity work volunteering
• High levels of employee satisfaction- Glassdoor rating of 4* and above

We celebrate in style:

• Annual Christmas party paid for by the company
• Flowers or a gift for landmark birthdays, weddings, and births
• £250 towards a wedding cake

Please see below our brand new £2million office.